Refund and Cancellation Policy
Last updated: 25 October 2026
This policy explains trial, cancellation and refund terms for the NEXUS+ subscription. Your statutory consumer rights are unaffected.
Free trial
The yearly plan includes a 7-day free trial and the monthly plan a 3-day free trial. If you cancel before the trial ends you are not charged. If you do not cancel, your chosen plan's price is charged when the trial ends.
How to cancel
- In the app: Plus → Billing → Manage / Cancel subscription (takes you to your Whop account).
- Directly: your whop.com account → Settings → Memberships → NEXUS+ → Cancel.
- Cancellation takes effect at the end of the current billing period; you keep NEXUS+ features until then and are not charged for the next period.
Refunds
- You may request a refund within 14 days of your first charge without giving a reason; we refund the full payment.
- For automatic renewals, if you ask within 3 days of the renewal date we refund that period's charge.
- Outside these windows we do not refund used periods, but we will consider refunds in justified cases such as the service being unusable because of a fault on our side.
- We may refuse a request if we detect abuse (for example repeated refunds on the same account).
How to request a refund
Email nexus.smarthome.app@gmail.com with your NEXUS account email and your request. Approved refunds are issued through Whop to the original payment method; it usually takes 5–10 business days to appear, depending on your bank.
Statutory rights
This policy does not limit your statutory rights under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation (including the right of withdrawal and its exceptions).